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Protect you and your family by preparing for the unexpected

Contact Us

Contact details

If you wish to discuss anything concerning your policy you can write or call to us using the following details.

Personal Accident or Cancer Care Insurance

The A&H Customer Services Manager
200 Broomielaw
G1 4RU

Telephone: 0345 045 0132
Fax: 01293 597 376

Travel Insurance

Travel Insurance Customer Services
PO Box 1086

For a Travel quote and to buy you can also call us on this number, just select Customer Services

Telephone: 0345 045 0132

Customer complaints

We aim to provide a high quality service at all times. If for any reason you are unhappy with our service, we would like you to tell us, so that we can try to put things right.

Please contact us at the address above that relates to the product you have purchased or on the contact details contained in your Policy Document. Please ensure you have your Policy number handy when contacting us.

In the event you have cause for complaint and we are unable to resolve it with you, you may be able to approach the Financial Ombudsman Service.

Contacting the Financial Ombudsman Service does not affect your statutory rights.

The Financial Ombudsman Service
Exchange Tower
E14 9SR

Tel:+44 (0) 800 023 4567
Tel:+44 (0) 300 123 9 123
(calls to 03 numbers are charged at the same rate as 01 or 02 numbers on a mobile phone)



European Online Dispute Resolution Platform

If you arranged your policy with Chubb online or through other electronic means (e.g. by phone, SMS, fax or mobile device), and have been unable to contact Chubb either directly or through the Financial Ombudsman Service, you may wish to register your complaint through the European Online Dispute Resolution

Your complaint will then be re-directed to the Financial Ombudsman Service and to Chubb to resolve. There may be a short delay before we receive it.